Eden & Co Solicitors Limited are committed to high quality legal advice and client care. We do of course welcome any suggestions you may wish to make which you think could help to improve our service.
If you are unhappy about any aspect of the service you have received, or about the bill, please let us know. You are a valued client of the firm and we should like the opportunity of putting matters right if any problems do arise.
In the first instance, please contact the person who has conduct of your claim and we will do what we can to resolve the problem promptly. If however we are not able to resolve matters to your satisfaction, you should then contact Mr J. W. Eden, the Principal, who is responsible for the firm’s complaints procedure by post, telephone on 0161 237 1116, or email at jack.eden@edenandco.com. A copy of our complaints procedure is available on request.
If, when we tell you that we have finished investigating your complaint (usually within eight weeks) you are unhappy with our conclusions or not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
The Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ, email enquiries@legalombudsman.org.uk, or on telephone number 0300 555 0333 or via their website www.legalombudsman.org.uk.